dv444 Privacy Policy

This Privacy Policy ("Policy") describes how dv444 ("dv444", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of users ("Player", "User", "you") who access or use the dv444 online casino and sports betting platform at dv444.org. This Policy forms part of the overall legal framework that governs your use of the dv444 platform and should be read together with our Terms and Conditions.

By registering an account on dv444, making a deposit, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the dv444 platform.

dv444 collects personal information in the categories described in the table below. We collect only the information that is necessary for the purposes outlined in this Policy.

dv444 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, or biometric data for identification purposes beyond what is strictly required for age and identity verification as part of our standard KYC process.

dv444 uses the personal information we collect for the following purposes. We do not use your data for any purpose that is incompatible with the purposes described here without first obtaining your explicit consent.

• Account creation, management, and authentication — to register and maintain your dv444 player account, verify your identity and age, and authenticate your login sessions securely.
• Transaction processing — to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank accounts, and to maintain an accurate record of your financial activity on the platform.
• Customer support — to respond to your enquiries and complaints, manage live chat and email communications, and resolve disputes or technical issues you raise with dv444 support staff.
• Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, account takeover attempts, bonus abuse, and other forms of financial crime or platform misuse that could harm dv444 or its players.
• Responsible gaming compliance — to monitor account behaviour for indicators of problem gambling and to deliver responsible gaming tools, including deposit limit notifications, session time alerts, and self-exclusion management, to eligible players.
• Platform improvement and analytics — to analyse aggregated, anonymised usage data to improve the performance, reliability, and user experience of the dv444 platform, and to understand how Bangladesh players interact with our games and features.

dv444 does not use your personal data for automated decision-making processes that produce legal or similarly significant effects on you without human review. All material account decisions — including suspension, bonus forfeiture, and withdrawal holds — involve human assessment of the relevant circumstances.

dv444 processes your personal data under the following legal bases depending on the nature and purpose of the processing activity.

• Contractual necessity: Processing required to perform our obligations under the agreement formed when you register a dv444 account, including processing your deposits, settling your wagers, and providing customer support.
• Legal obligation: Processing required to comply with applicable anti-money laundering obligations, KYC and age verification requirements, fraud reporting obligations, and any other legal or regulatory requirements applicable to dv444's operations.
• Legitimate interests: Processing necessary for dv444's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and improving our services — where these interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent as the basis for a specific processing activity — such as sending promotional communications — you may withdraw your consent at any time by contacting dv444 support without affecting the lawfulness of processing that occurred prior to your withdrawal.

dv444 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal information only in the limited circumstances described below.

• Game and technology providers: dv444 works with licensed game studios and technology partners — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt — whose software powers the games available on the platform. These providers may receive session data necessary to deliver and settle games. They are contractually bound to use such data solely for service delivery and not for independent marketing.
• Payment processors: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks, dv444 shares the minimum financial data necessary with the relevant payment processor. Payment processors are subject to their own data protection policies and are required to handle your financial data in accordance with applicable financial security standards.
• Legal and regulatory authorities: dv444 may disclose personal data to competent authorities — including law enforcement agencies, financial intelligence units, or regulatory bodies — where required to do so by applicable law, by court order, or where dv444 reasonably believes disclosure is necessary to prevent or report a crime or to protect the rights of dv444 or third parties.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of dv444's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via a prominent notice on this page or via the contact details registered on your account.

dv444 treats all financial information with a heightened level of care. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or a supported bank account, the financial details you provide are used solely for the purpose of processing that specific transaction and for maintaining the transaction record associated with your dv444 account.

Payment method details — such as your bKash or Nagad registered mobile number — are stored in an encrypted format and are accessible only to authorised dv444 personnel with a legitimate operational need. dv444 does not store full card numbers or banking PINs. Where Visa or Mastercard processing is available, card data is handled exclusively by the relevant card payment processor and is not retained on dv444 systems.

• All financial transaction data associated with your account is retained for a minimum of five years from the date of the transaction to satisfy record-keeping obligations applicable to financial services platforms.
• Any request to delete financial transaction records will be assessed against our legal record-keeping obligations. Where deletion is not possible due to a legal retention requirement, we will notify you of this constraint and the estimated retention period.
• dv444 monitors financial transaction patterns as part of its anti-money laundering obligations. Where unusual patterns are detected, dv444 may place a temporary hold on the relevant account and transaction pending further review. This monitoring is conducted in accordance with applicable financial crime prevention standards.

dv444 uses cookies and similar tracking technologies on the dv444.org website to support the operation of the platform and to improve the experience of Bangladesh players. Cookies are small text files placed on your device when you access a website; they allow the site to remember information about your visit.

• Essential cookies: These cookies are necessary for the dv444 platform to function correctly. They enable core features such as secure login session management, maintaining your account state during an active gaming session, and supporting the shopping cart functionality for deposit flows. Essential cookies cannot be disabled without impairing the core functionality of the site.
• Analytical cookies: dv444 uses anonymised analytical cookies to understand how players navigate the platform — for example, which game categories are most frequently accessed, which pages generate the most engagement, and where players encounter technical difficulties. This data is used in aggregated form to improve the platform and is not linked to your individual identity.
• Session cookies vs. persistent cookies: Session cookies are temporary and are deleted automatically when you close your browser. Persistent cookies remain on your device for a set period or until you delete them manually. dv444 uses both types; persistent cookies on dv444 are used primarily for remembering your language preference and keeping your session authenticated across multiple visits.

You may manage your cookie preferences through your browser settings. Disabling cookies entirely may affect the functionality of the dv444 platform, including your ability to log in and maintain an active gaming session. dv444 does not use cookies to serve third-party advertisements.

dv444 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention guidelines apply.

• Active account data: Personal data associated with an active dv444 account is retained for the duration of the account's active status and for a period of five years following account closure, in order to satisfy legal record-keeping requirements and to resolve any disputes that may arise after closure.
• KYC and identity verification documents: Identity and age verification documents are retained for a minimum of five years following account closure, consistent with anti-money laundering record-keeping standards applicable to financial services platforms.
• Support communications: Live chat transcripts and email correspondence are retained for a period of two years from the date of the communication, unless the communication is directly relevant to an ongoing dispute or legal matter, in which case it will be retained until that matter is fully resolved.

Where your personal data is no longer required and no legal retention obligation applies, dv444 will securely delete or anonymise that data so that it can no longer be linked to you as an individual.

dv444 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. While no data transmission over the internet can be guaranteed to be completely secure, dv444 employs industry-standard security practices appropriate to the nature and sensitivity of the data we hold.

• SSL/TLS encryption: All data transmitted between your device and dv444.org is encrypted using SSL/TLS protocols, protecting your login credentials, payment details, and personal information from interception during transmission.
• Access controls: Personal data stored on dv444 systems is accessible only to authorised personnel whose job roles require access to that data. Access is logged and audited. Employees with access to personal data are subject to confidentiality obligations.
• Encrypted storage: Sensitive personal data fields — including payment method identifiers and identity document references — are stored in encrypted format on dv444 databases. Encryption keys are managed separately from the encrypted data.
• Incident response: dv444 maintains a data breach response procedure. In the event of a security incident that results in unauthorised access to your personal data, dv444 will take immediate containment steps and will notify affected players within a reasonable timeframe where the incident creates a material risk to their rights or interests.

You also play an important role in protecting your own data. You should keep your dv444 account credentials secure, avoid using public Wi-Fi networks when accessing your account, and contact dv444 support immediately if you suspect any unauthorised access to your account.

dv444 respects your rights in relation to your personal data. You may exercise the following rights by contacting dv444 customer support. We will respond to all valid rights requests within a reasonable timeframe. Note that some rights are subject to limitations where legal retention obligations or fraud prevention requirements apply.

• Right to access: You may request a copy of the personal data that dv444 holds about you, including a description of the categories of data held, the purposes for which it is processed, and any third parties to whom it has been disclosed.
• Right to rectification: If you believe that any personal data dv444 holds about you is inaccurate or incomplete, you may request that we correct or update it. You may also update basic account details — such as your registered email address or mobile number — directly through your account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent (and no other legal basis for processing exists), or where processing has occurred unlawfully. This right is subject to our legal data retention obligations.
• Right to restrict processing: You may request that dv444 restrict the processing of your personal data — meaning we continue to store it but do not actively use it — in circumstances including where you contest the accuracy of the data or where you have objected to processing pending a determination of our legitimate interests.
• Right to data portability: Where dv444 processes your personal data on the basis of consent or contractual necessity, and the processing is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data where dv444 relies on legitimate interests as the legal basis for that processing. dv444 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where the processing is necessary for the establishment, exercise, or defence of legal claims.

To exercise any of these rights, please contact dv444 customer support via live chat or email at [email protected]. We may need to verify your identity before processing your request. We will acknowledge your request promptly and provide a substantive response within a reasonable timeframe.

The dv444 platform is strictly intended for adults aged 21 and above. dv444 does not knowingly collect personal data from individuals under the age of 21. If dv444 discovers or is notified that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed. Age verification is conducted as a standard part of the dv444 account registration and KYC process.

The dv444 platform may reference or display content from third-party game providers — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt — whose software operates within the dv444 interface. These providers operate under their own data protection and privacy standards, which are separate from this Policy. dv444 is not responsible for the privacy practices of third-party game providers.

dv444 also integrates with payment providers such as bKash, Nagad, Rocket, and Upay for transaction processing. These payment services operate under their own terms of service and privacy policies. When you use a third-party payment method to deposit or withdraw funds, your interaction with that payment provider is subject to their terms and policies, not this Policy. dv444 encourages you to review the privacy policy of any payment provider you use.

dv444 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. For material changes — such as new categories of data collection, new third-party sharing arrangements, or significant changes to how we use your data — dv444 will take additional steps to inform registered players, which may include a prominent notice on the platform or direct communication via the contact details registered to your account.

Your continued use of the dv444 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed about how dv444 protects and uses your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dv444 handles your personal data, please contact our support team. We take all privacy enquiries seriously and are committed to providing clear, timely responses to all data-related requests from Bangladesh players.

Email: [email protected]

You may also contact us via live chat on the dv444 platform, available 24 hours a day, 7 days a week. For data access, rectification, erasure, or portability requests, please include your registered account mobile number and a brief description of your request so that we can process it efficiently.